{
	"code": 0,
	"result": {
		"types": [{
			"typename": "播放问题",
			"typename_tw": "播放問題",
			"help_type": 11,
			"type_order_id": 10,
			"version_type": "ge_7.10",
			"platform_type": "",
			"faqs": [{
				"id": 45,
				"question": "黑屏并显示播放出错",
				"reserved_scene": "播放的是哪个视频呢，提示的出错信息是什么呢？描述下您出现此问题的详细场景，便于我们更好地为您解决问题哦（必填）",
				"reserved_contact": "QQ\\电话\\邮箱，方便我们联系（选填）",
				"order_id": 1,
				"question_tw": "黑屏並顯示播放出錯",
				"reserved_scene_tw": "播放的是哪個視頻呢，提示的出錯信息是什麽呢？描述下您出現此問題的詳細場景，便于我們更好地爲您解決問題哦（必填）",
				"reserved_contact_tw": "QQ\\電話\\郵箱，方便我們聯系（選填）",
				"selected_default": 1,
				"version": "ge_7.10",
				"platform": "gphone",
				"question_type": 45
			}, {
				"id": 46,
				"question": "没有声音，画面正常",
				"reserved_scene": "具体播放的是哪个视频呢？描述下您出现此问题的详细场景，便于我们更好地为您解决问题哦（必填）",
				"reserved_contact": "QQ\\电话\\邮箱，方便我们联系（选填）",
				"order_id": 2,
				"question_tw": "沒有聲音，畫面正常",
				"reserved_scene_tw": "具體播放的是哪個視頻呢？描述下您出現此問題的詳細場景，便于我們更好地爲您解決問題哦（必填）",
				"reserved_contact_tw": "QQ\\電話\\郵箱，方便我們聯系（選填）",
				"selected_default": 0,
				"version": "ge_7.10",
				"platform": "gphone",
				"question_type": 46
			}, {
				"id": 47,
				"question": "画面黑屏，声音正常",
				"reserved_scene": "具体播放的是哪个视频呢？描述下您出现此问题的详细场景，便于我们更好地为您解决问题哦（必填）",
				"reserved_contact": "QQ\\电话\\邮箱，方便我们联系（选填）",
				"order_id": 3,
				"question_tw": "畫面黑屏，聲音正常",
				"reserved_scene_tw": "具體播放的是哪個視頻呢？描述下您出現此問題的詳細場景，便于我們更好地爲您解決問題哦（必填）",
				"reserved_contact_tw": "QQ\\電話\\郵箱，方便我們聯系（選填）",
				"selected_default": 0,
				"version": "ge_7.10",
				"platform": "gphone",
				"question_type": 47
			}, {
				"id": 48,
				"question": "一直处于缓冲状态",
				"reserved_scene": "具体播放的是哪个视频呢？描述下您出现此问题的详细场景，便于我们更好地为您解决问题哦（必填）",
				"reserved_contact": "QQ\\电话\\邮箱，方便我们联系（选填）",
				"order_id": 4,
				"question_tw": "壹直處于緩沖狀態",
				"reserved_scene_tw": "具體播放的是哪個視頻呢？描述下您出現此問題的詳細場景，便于我們更好地爲您解決問題哦（必填）",
				"reserved_contact_tw": "QQ\\電話\\郵箱，方便我們聯系（選填）",
				"selected_default": 0,
				"version": "ge_7.10",
				"platform": "gphone",
				"question_type": 48
			}, {
				"id": 49,
				"question": "字幕和声音不同步",
				"reserved_scene": "具体播放的是哪个视频呢？描述下您出现此问题的详细场景，便于我们更好地为您解决问题哦（必填）",
				"reserved_contact": "QQ\\电话\\邮箱，方便我们联系（选填）",
				"order_id": 5,
				"question_tw": "字幕和聲音不同步",
				"reserved_scene_tw": "具體播放的是哪個視頻呢？描述下您出現此問題的詳細場景，便于我們更好地爲您解決問題哦（必填）",
				"reserved_contact_tw": "QQ\\電話\\郵箱，方便我們聯系（選填）",
				"selected_default": 0,
				"version": "ge_7.10",
				"platform": "gphone",
				"question_type": 49
			}, {
				"id": 50,
				"question": "播放某一集，会自动跳到第一集",
				"reserved_scene": "具体播放的是哪个视频呢？描述下您出现此问题的详细场景，便于我们更好地为您解决问题哦（必填）",
				"reserved_contact": "QQ\\电话\\邮箱，方便我们联系（选填）",
				"order_id": 6,
				"question_tw": "播放某壹集，會自動跳到第壹集",
				"reserved_scene_tw": "具體播放的是哪個視頻呢？描述下您出現此問題的詳細場景，便于我們更好地爲您解決問題哦（必填）",
				"reserved_contact_tw": "QQ\\電話\\郵箱，方便我們聯系（選填）",
				"selected_default": 0,
				"version": "ge_7.10",
				"platform": "gphone",
				"question_type": 50
			}, {
				"id": 95,
				"question": "下半屏加载问题",
				"reserved_scene": "具体播放的是哪个视频呢？描述下您出现此问题的详细场景，便于我们更好地为您解决问题哦（必填）",
				"reserved_contact": "QQ\\电话\\邮箱，方便我们联系（选填）",
				"order_id": 7,
				"question_tw": "下半屏加載問題",
				"reserved_scene_tw": "具體播放的是哪個視頻呢？描述下您出現此問題的詳細場景，便于我們更好地爲您解決問題哦（必填）",
				"reserved_contact_tw": "QQ\\電話\\郵箱，方便我們聯系（選填）",
				"selected_default": 0,
				"version": "ge_10.10.5",
				"platform": "gphone",
				"question_type": 95
			}, {
				"id": 51,
				"question": "其他",
				"reserved_scene": "描述下您出现此问题的详细场景，便于我们更好地为您解决问题哦（必填）",
				"reserved_contact": "QQ\\电话\\邮箱，方便我们联系（选填）",
				"order_id": 8,
				"question_tw": "其他",
				"reserved_scene_tw": "描述下您出現此問題的詳細場景，便于我們更好地爲您解決問題哦（必填）",
				"reserved_contact_tw": "QQ\\電話\\郵箱，方便我們聯系（選填）",
				"selected_default": 0,
				"version": "ge_7.10",
				"platform": "gphone",
				"question_type": 51
			}],
			"tw_effective": "1"
		}, {
			"typename": "离线下载问题",
			"typename_tw": "離線下載問題",
			"help_type": 12,
			"type_order_id": 20,
			"version_type": "ge_7.10",
			"platform_type": "",
			"faqs": [{
				"id": 52,
				"question": "版权或权限原因不能缓存",
				"reserved_scene": "下载的是哪个视频呢？描述下您出现此问题的详细场景，便于我们更好地为您解决问题哦（必填）",
				"reserved_contact": "QQ\\电话\\邮箱，方便我们联系（选填）",
				"order_id": 1,
				"question_tw": "版權或權限原因不能緩存",
				"reserved_scene_tw": "下載的是哪個視頻呢？描述下您出現此問題的詳細場景，便于我們更好地爲您解決問題哦（必填）",
				"reserved_contact_tw": "QQ\\電話\\郵箱，方便我們聯系（選填）",
				"selected_default": 1,
				"version": "ge_7.10",
				"platform": "gphone",
				"question_type": 52
			}, {
				"id": 53,
				"question": "下载失败，提示错误码",
				"reserved_scene": "描述下您出现此问题的详细场景，便于我们更好地为您解决问题哦（必填）",
				"reserved_contact": "QQ\\电话\\邮箱，方便我们联系（选填）",
				"order_id": 2,
				"question_tw": "下載失敗，提示錯誤碼",
				"reserved_scene_tw": "描述下您出現此問題的詳細場景，便于我們更好地爲您解決問題哦（必填）",
				"reserved_contact_tw": "QQ\\電話\\郵箱，方便我們聯系（選填）",
				"selected_default": 0,
				"version": "ge_7.10",
				"platform": "gphone",
				"question_type": 53
			}, {
				"id": 54,
				"question": "下载的视频无法播放",
				"reserved_scene": "下载的哪个视频呢，该视频在线能正常播放么？描述下您出现此问题的详细场景，便于我们更好地为您解决问题哦（必填）",
				"reserved_contact": "QQ\\电话\\邮箱，方便我们联系（选填）",
				"order_id": 3,
				"question_tw": "下載的視頻無法播放",
				"reserved_scene_tw": "下載的哪個視頻呢，該視頻在線能正常播放麽？描述下您出現此問題的詳細場景，便于我們更好地爲您解決問題哦（必填）",
				"reserved_contact_tw": "QQ\\電話\\郵箱，方便我們聯系（選填）",
				"selected_default": 0,
				"version": "ge_7.10",
				"platform": "gphone",
				"question_type": 54
			}, {
				"id": 55,
				"question": "下载视频丢失",
				"reserved_scene": "视频丢失后空间有没有释放呢？描述下您出现此问题的详细场景，便于我们更好地为您解决问题哦（必填）",
				"reserved_contact": "QQ\\电话\\邮箱，方便我们联系（选填）",
				"order_id": 4,
				"question_tw": "下載視頻丟失",
				"reserved_scene_tw": "視頻丟失後空間有沒有釋放呢？描述下您出現此問題的詳細場景，便于我們更好地爲您解決問題哦（必填）",
				"reserved_contact_tw": "QQ\\電話\\郵箱，方便我們聯系（選填）",
				"selected_default": 0,
				"version": "ge_7.10",
				"platform": "gphone",
				"question_type": 55
			}, {
				"id": 56,
				"question": "下载时爱奇艺置于后台就停止下载",
				"reserved_scene": "建议检查下是否第三方软件限制了爱奇艺后台运行权限哦（必填）",
				"reserved_contact": "QQ\\电话\\邮箱，方便我们联系（选填）",
				"order_id": 5,
				"question_tw": "下載時愛奇藝置于後台就停止下載",
				"reserved_scene_tw": "建議檢查下是否第三方軟件限制了愛奇藝後台運行權限哦（必填）",
				"reserved_contact_tw": "QQ\\電話\\郵箱，方便我們聯系（選填）",
				"selected_default": 0,
				"version": "ge_7.10",
				"platform": "gphone",
				"question_type": 56
			}, {
				"id": 57,
				"question": "下载中断",
				"reserved_scene": "描述下您出现此问题的详细场景，便于我们更好地为您解决问题哦（必填）",
				"reserved_contact": "QQ\\电话\\邮箱，方便我们联系（选填）",
				"order_id": 6,
				"question_tw": "下載中斷",
				"reserved_scene_tw": "描述下您出現此問題的詳細場景，便于我們更好地爲您解決問題哦（必填）",
				"reserved_contact_tw": "QQ\\電話\\郵箱，方便我們聯系（選填）",
				"selected_default": 0,
				"version": "ge_7.10",
				"platform": "gphone",
				"question_type": 57
			}, {
				"id": 58,
				"question": "下载的视频无法删除",
				"reserved_scene": "描述下您出现此问题的详细场景，便于我们更好地为您解决问题哦（必填）",
				"reserved_contact": "QQ\\电话\\邮箱，方便我们联系（选填）",
				"order_id": 7,
				"question_tw": "下載的視頻無法刪除",
				"reserved_scene_tw": "描述下您出現此問題的詳細場景，便于我們更好地爲您解決問題哦（必填）",
				"reserved_contact_tw": "QQ\\電話\\郵箱，方便我們聯系（選填）",
				"selected_default": 0,
				"version": "ge_7.10",
				"platform": "gphone",
				"question_type": 58
			}, {
				"id": 94,
				"question": "其他",
				"reserved_scene": "描述下您出现此问题的详细场景，便于我们更好地为您解决问题哦（必填）",
				"reserved_contact": "QQ\\电话\\邮箱，方便我们联系（选填）",
				"order_id": 8,
				"question_tw": "其他",
				"reserved_scene_tw": "描述下您出現此問題的詳細場景，便于我們更好地爲您解決問題哦（必填）",
				"reserved_contact_tw": "QQ\\電話\\郵箱，方便我們聯系（選填）",
				"selected_default": 0,
				"version": "ge_7.10",
				"platform": "gphone",
				"question_type": 94
			}],
			"tw_effective": "1"
		}, {
			"typename": "定向流量问题",
			"typename_tw": "定向流量問題",
			"help_type": 22,
			"type_order_id": 25,
			"version_type": "ge_8.9.5",
			"platform_type": "",
			"faqs": [{
				"id": 2201,
				"question": "订购成功但播放、下载时没提示免流",
				"reserved_scene": "提供以下详细信息，会更有助于为您解决问题哦：\r\n• 订购的具体套餐\r\n• 订购手机号\r\n• 通过何种方式订购，是否有过退订？\r\n• 出现问题的详细场景",
				"reserved_contact": "QQ\\电话\\邮箱，方便我们联系（选填）",
				"order_id": 1,
				"question_tw": "訂購成功但播放、下載時沒提示免流",
				"reserved_scene_tw": "提供以下詳細信息，會更有助于爲您解決問題哦：\r\n• 訂購的具體套餐\r\n• 訂購手機號\r\n• 通過何種方式訂購，是否有過退訂？\r\n• 出現問題的詳細場景",
				"reserved_contact_tw": "QQ\\電話\\郵箱，方便我們聯系（選填）",
				"selected_default": 0,
				"version": "ge_8.9.5",
				"platform": "gphone",
				"question_type": 2201
			}, {
				"id": 2202,
				"question": "已订购但产生了付费流量",
				"reserved_scene": "提供以下详细信息，会更有助于为您解决问题哦：\r\n• 订购的具体套餐\r\n• 订购手机号\r\n• 通过何种方式订购，是否有过退订？\r\n• 出现问题的详细场景",
				"reserved_contact": "QQ\\电话\\邮箱，方便我们联系（选填）",
				"order_id": 2,
				"question_tw": "已訂購但産生了付費流量",
				"reserved_scene_tw": "提供以下詳細信息，會更有助于爲您解決問題哦：\r\n• 訂購的具體套餐\r\n• 訂購手機號\r\n• 通過何種方式訂購，是否有過退訂？\r\n• 出現問題的詳細場景",
				"reserved_contact_tw": "QQ\\電話\\郵箱，方便我們聯系（選填）",
				"selected_default": 0,
				"version": "ge_8.9.5",
				"platform": "gphone",
				"question_type": 2202
			}, {
				"id": 2203,
				"question": "退订当月就提示非免流播放、下载",
				"reserved_scene": "提供以下详细信息，会更有助于为您解决问题哦：\r\n• 订购的具体套餐\r\n• 订购手机号\r\n• 订购时间，退订时间\r\n• 出现问题的详细场景",
				"reserved_contact": "QQ\\电话\\邮箱，方便我们联系（选填）",
				"order_id": 3,
				"question_tw": "退訂當月就提示非免流播放、下載",
				"reserved_scene_tw": "提供以下詳細信息，會更有助于爲您解決問題哦：\r\n• 訂購的具體套餐\r\n• 訂購手機號\r\n• 訂購時間，退訂時間\r\n• 出現問題的詳細場景",
				"reserved_contact_tw": "QQ\\電話\\郵箱，方便我們聯系（選填）",
				"selected_default": 0,
				"version": "ge_8.9.5",
				"platform": "gphone",
				"question_type": 2203
			}, {
				"id": 2204,
				"question": "其他",
				"reserved_scene": "提供以下详细信息，会更有助于为您解决问题哦：\r\n• 订购的具体套餐\r\n• 订购手机号\r\n• 通过何种方式订购，是否有过退订？\r\n• 出现问题的详细场景",
				"reserved_contact": "QQ\\电话\\邮箱，方便我们联系（选填）",
				"order_id": 4,
				"question_tw": "其他",
				"reserved_scene_tw": "提供以下詳細信息，會更有助于爲您解決問題哦：\r\n• 訂購的具體套餐\r\n• 訂購手機號\r\n• 通過何種方式訂購，是否有過退訂？\r\n• 出現問題的詳細場景",
				"reserved_contact_tw": "QQ\\電話\\郵箱，方便我們聯系（選填）",
				"selected_default": 0,
				"version": "ge_8.9.5",
				"platform": "gphone",
				"question_type": 2204
			}],
			"tw_effective": "0"
		}, {
			"typename": "卡顿问题",
			"typename_tw": "卡頓問題",
			"help_type": 13,
			"type_order_id": 30,
			"version_type": "ge_7.10",
			"platform_type": "",
			"faqs": [{
				"id": 59,
				"question": "播放时卡顿",
				"reserved_scene": "可描述下您出现此问题的详细场景，便于我们更好地为您解决问题哦（必填）",
				"reserved_contact": "QQ\\电话\\邮箱，方便我们联系（选填）",
				"order_id": 1,
				"question_tw": "播放時卡頓",
				"reserved_scene_tw": "可描述下您出現此問題的詳細場景，便于我們更好地爲您解決問題哦（必填）",
				"reserved_contact_tw": "QQ\\電話\\郵箱，方便我們聯系（選填）",
				"selected_default": 1,
				"version": "ge_7.10",
				"platform": "gphone",
				"question_type": 59
			}, {
				"id": 60,
				"question": "启动后手机卡顿",
				"reserved_scene": "可描述下您出现此问题的详细场景，便于我们更好地为您解决问题哦（必填）",
				"reserved_contact": "QQ\\电话\\邮箱，方便我们联系（选填）",
				"order_id": 2,
				"question_tw": "啓動後手機卡頓",
				"reserved_scene_tw": "可描述下您出現此問題的詳細場景，便于我們更好地爲您解決問題哦（必填）",
				"reserved_contact_tw": "QQ\\電話\\郵箱，方便我們聯系（選填）",
				"selected_default": 0,
				"version": "ge_7.10",
				"platform": "gphone",
				"question_type": 60
			}, {
				"id": 61,
				"question": "界面操作卡顿",
				"reserved_scene": "可描述下您出现此问题的详细场景，便于我们更好地为您解决问题哦（必填）",
				"reserved_contact": "QQ\\电话\\邮箱，方便我们联系（选填）",
				"order_id": 3,
				"question_tw": "界面操作卡頓",
				"reserved_scene_tw": "可描述下您出現此問題的詳細場景，便于我們更好地爲您解決問題哦（必填）",
				"reserved_contact_tw": "QQ\\電話\\郵箱，方便我們聯系（選填）",
				"selected_default": 0,
				"version": "ge_7.10",
				"platform": "gphone",
				"question_type": 61
			}, {
				"id": 62,
				"question": "其他",
				"reserved_scene": "可描述下您出现此问题的详细场景，便于我们更好地为您解决问题哦（必填）",
				"reserved_contact": "QQ\\电话\\邮箱，方便我们联系（选填）",
				"order_id": 4,
				"question_tw": "其他",
				"reserved_scene_tw": "可描述下您出現此問題的詳細場景，便于我們更好地爲您解決問題哦（必填）",
				"reserved_contact_tw": "QQ\\電話\\郵箱，方便我們聯系（選填）",
				"selected_default": 0,
				"version": "ge_7.10",
				"platform": "gphone",
				"question_type": 62
			}],
			"tw_effective": "1"
		}, {
			"typename": "会员问题",
			"typename_tw": "會員問題",
			"help_type": 14,
			"type_order_id": 40,
			"version_type": "ge_7.10",
			"platform_type": "",
			"faqs": [{
				"id": 63,
				"question": "会员购买",
				"reserved_scene": "可请具体描述下你的问题和建议哦（必填）",
				"reserved_contact": "QQ\\电话\\邮箱，方便我们联系（选填）",
				"order_id": 1,
				"question_tw": "會員購買",
				"reserved_scene_tw": "可請具體描述下妳的問題和建議哦（必填）",
				"reserved_contact_tw": "QQ\\電話\\郵箱，方便我們聯系（選填）",
				"selected_default": 1,
				"version": "ge_7.10",
				"platform": "gphone",
				"question_type": 63
			}, {
				"id": 64,
				"question": "会员权益",
				"reserved_scene": "可请具体描述下你的问题和建议哦（必填）",
				"reserved_contact": "QQ\\电话\\邮箱，方便我们联系（选填）",
				"order_id": 2,
				"question_tw": "會員權益",
				"reserved_scene_tw": "可請具體描述下妳的問題和建議哦（必填）",
				"reserved_contact_tw": "QQ\\電話\\郵箱，方便我們聯系（選填）",
				"selected_default": 0,
				"version": "ge_7.10",
				"platform": "gphone",
				"question_type": 64
			}, {
				"id": 65,
				"question": "会员播放下载",
				"reserved_scene": "可请具体描述下你的问题和建议哦（必填）",
				"reserved_contact": "QQ\\电话\\邮箱，方便我们联系（选填）",
				"order_id": 3,
				"question_tw": "會員播放下載",
				"reserved_scene_tw": "可請具體描述下妳的問題和建議哦（必填）",
				"reserved_contact_tw": "QQ\\電話\\郵箱，方便我們聯系（選填）",
				"selected_default": 0,
				"version": "ge_7.10",
				"platform": "gphone",
				"question_type": 65
			}, {
				"id": 66,
				"question": "会员活动",
				"reserved_scene": "可请具体描述下你的问题和建议哦（必填）",
				"reserved_contact": "QQ\\电话\\邮箱，方便我们联系（选填）",
				"order_id": 4,
				"question_tw": "會員活動",
				"reserved_scene_tw": "可請具體描述下妳的問題和建議哦（必填）",
				"reserved_contact_tw": "QQ\\電話\\郵箱，方便我們聯系（選填）",
				"selected_default": 0,
				"version": "ge_7.10",
				"platform": "gphone",
				"question_type": 66
			}, {
				"id": 67,
				"question": "其他",
				"reserved_scene": "可请具体描述下你的问题和建议哦（必填）",
				"reserved_contact": "QQ\\电话\\邮箱，方便我们联系（选填）",
				"order_id": 5,
				"question_tw": "其他",
				"reserved_scene_tw": "可請具體描述下妳的問題和建議哦（必填）",
				"reserved_contact_tw": "QQ\\電話\\郵箱，方便我們聯系（選填）",
				"selected_default": 0,
				"version": "ge_7.10",
				"platform": "gphone",
				"question_type": 67
			}],
			"tw_effective": "1"
		}, {
			"typename": "账号问题",
			"typename_tw": "賬號問題",
			"help_type": 15,
			"type_order_id": 50,
			"version_type": "ge_7.10",
			"platform_type": "",
			"faqs": [{
				"id": 68,
				"question": "无法登录",
				"reserved_scene": "您在哪个端登录的？无法登录时提示的错误信息是什么？可描述下您出现此问题的详细场景，便于我们更好地为您解决问题哦（必填）",
				"reserved_contact": "QQ\\电话\\邮箱，方便我们联系（选填）",
				"order_id": 1,
				"question_tw": "無法登錄",
				"reserved_scene_tw": "您在哪個端登錄的？無法登錄時提示的錯誤信息是什麽？可描述下您出現此問題的詳細場景，便于我們更好地爲您解決問題哦（必填）",
				"reserved_contact_tw": "QQ\\電話\\郵箱，方便我們聯系（選填）",
				"selected_default": 1,
				"version": "ge_7.10",
				"platform": "gphone",
				"question_type": 68
			}, {
				"id": 69,
				"question": "账号被盗",
				"reserved_scene": "播放记录是否有异常？是否有异地登录？建议您使用更复杂的密码保证账号安全（必填）",
				"reserved_contact": "QQ\\电话\\邮箱，方便我们联系（选填）",
				"order_id": 2,
				"question_tw": "賬號被盜",
				"reserved_scene_tw": "播放記錄是否有異常？是否有異地登錄？建議您使用更複雜的密碼保證賬號安全（必填）",
				"reserved_contact_tw": "QQ\\電話\\郵箱，方便我們聯系（選填）",
				"selected_default": 0,
				"version": "ge_7.10",
				"platform": "gphone",
				"question_type": 69
			}, {
				"id": 70,
				"question": "账号绑定不上手机号",
				"reserved_scene": "您是在哪种设备上操作无法绑定？无法绑定时提示的错误信息是什么？可描述下您出现此问题的详细场景，便于我们更好地为您解决问题哦（必填）",
				"reserved_contact": "QQ\\电话\\邮箱，方便我们联系（选填）",
				"order_id": 3,
				"question_tw": "賬號綁定不上手機號",
				"reserved_scene_tw": "您是在哪種設備上操作無法綁定？無法綁定時提示的錯誤信息是什麽？可描述下您出現此問題的詳細場景，便于我們更好地爲您解決問題哦（必填）",
				"reserved_contact_tw": "QQ\\電話\\郵箱，方便我們聯系（選填）",
				"selected_default": 0,
				"version": "ge_7.10",
				"platform": "gphone",
				"question_type": 70
			}, {
				"id": 71,
				"question": "无法修改密码",
				"reserved_scene": "您是在哪种设备上操作修改密码？无法修改密码时提示的错误信息是什么？可描述下您出现此问题的详细场景，便于我们更好地为您解决问题哦（必填）",
				"reserved_contact": "QQ\\电话\\邮箱，方便我们联系（选填）",
				"order_id": 4,
				"question_tw": "無法修改密碼",
				"reserved_scene_tw": "您是在哪種設備上操作修改密碼？無法修改密碼時提示的錯誤信息是什麽？可描述下您出現此問題的詳細場景，便于我們更好地爲您解決問題哦（必填）",
				"reserved_contact_tw": "QQ\\電話\\郵箱，方便我們聯系（選填）",
				"selected_default": 0,
				"version": "ge_7.10",
				"platform": "gphone",
				"question_type": 71
			}, {
				"id": 72,
				"question": "其他",
				"reserved_scene": "可描述下您出现此问题的详细场景，便于我们更好地为您解决问题哦（必填）",
				"reserved_contact": "QQ\\电话\\邮箱，方便我们联系（选填）",
				"order_id": 5,
				"question_tw": "其他",
				"reserved_scene_tw": "可描述下您出現此問題的詳細場景，便于我們更好地爲您解決問題哦（必填）",
				"reserved_contact_tw": "QQ\\電話\\郵箱，方便我們聯系（選填）",
				"selected_default": 0,
				"version": "ge_7.10",
				"platform": "gphone",
				"question_type": 72
			}],
			"tw_effective": "1"
		}, {
			"typename": "小程序问题",
			"typename_tw": "小程序問題",
			"help_type": 29,
			"type_order_id": 55,
			"version_type": "ge_11.4.0",
			"platform_type": "10",
			"faqs": [{
				"id": 301,
				"question": "卡顿",
				"reserved_scene": "您具体使用的哪个小程序？在使用中遇到了什么问题？请具体描述以便我们更好的为您解决哦（必填）",
				"reserved_contact": "QQ\\电话\\邮箱，方便我们联系（选填）",
				"order_id": 1,
				"question_tw": "卡頓",
				"reserved_scene_tw": "您具體使用的哪個小程序？在使用中遇到了什麼問題？請具體描述以便我們更好的為您解決哦（必填）",
				"reserved_contact_tw": "QQ\\電話\\郵箱，方便我們聯系（選填）",
				"selected_default": 0,
				"version": "ge_11.4.0",
				"platform": "gphone",
				"question_type": 301
			}, {
				"id": 302,
				"question": "播放问题",
				"reserved_scene": "您具体使用的哪个小程序？具体播放的是哪个视频呢？请具体描述以便我们更好的为您解决哦（必填）",
				"reserved_contact": "QQ\\电话\\邮箱，方便我们联系（选填）",
				"order_id": 2,
				"question_tw": "播放問題",
				"reserved_scene_tw": "您具體使用的哪個小程序？具體播放的是哪個視頻呢？請具體描述以便我們更好的為您解決哦（必填）",
				"reserved_contact_tw": "QQ\\電話\\郵箱，方便我們聯系（選填）",
				"selected_default": 0,
				"version": "ge_11.4.0",
				"platform": "gphone",
				"question_type": 302
			}, {
				"id": 303,
				"question": "下架，找不到",
				"reserved_scene": "您具体使用的哪个小程序？在使用中遇到了什么问题？请具体描述以便我们更好的为您解决哦（必填）",
				"reserved_contact": "QQ\\电话\\邮箱，方便我们联系（选填）",
				"order_id": 3,
				"question_tw": "下架，找不到",
				"reserved_scene_tw": "您具體使用的哪個小程序？在使用中遇到了什麼問題？請具體描述以便我們更好的為您解決哦（必填）",
				"reserved_contact_tw": "QQ\\電話\\郵箱，方便我們聯系（選填）",
				"selected_default": 0,
				"version": "ge_11.4.0",
				"platform": "gphone",
				"question_type": 303
			}, {
				"id": 304,
				"question": "无法打开小程序",
				"reserved_scene": "您具体使用的哪个小程序？在使用中遇到了什么问题？请具体描述以便我们更好的为您解决哦（必填）",
				"reserved_contact": "QQ\\电话\\邮箱，方便我们联系（选填）",
				"order_id": 4,
				"question_tw": "無法打開小程序",
				"reserved_scene_tw": "您具體使用的哪個小程序？在使用中遇到了什麼問題？請具體描述以便我們更好的為您解決哦（必填）",
				"reserved_contact_tw": "QQ\\電話\\郵箱，方便我們聯系（選填）",
				"selected_default": 0,
				"version": "ge_11.4.0",
				"platform": "gphone",
				"question_type": 304
			}, {
				"id": 305,
				"question": "小程序闪退",
				"reserved_scene": "您具体使用的哪个小程序？在使用中遇到了什么问题？请具体描述以便我们更好的为您解决哦（必填）",
				"reserved_contact": "QQ\\电话\\邮箱，方便我们联系（选填）",
				"order_id": 5,
				"question_tw": "小程序閃退",
				"reserved_scene_tw": "您具體使用的哪個小程序？在使用中遇到了什麼問題？請具體描述以便我們更好的為您解決哦（必填）",
				"reserved_contact_tw": "QQ\\電話\\郵箱，方便我們聯系（選填）",
				"selected_default": 0,
				"version": "ge_11.4.0",
				"platform": "gphone",
				"question_type": 305
			}, {
				"id": 306,
				"question": "黑屏，白屏",
				"reserved_scene": "您具体使用的哪个小程序？在使用中遇到了什么问题？请具体描述以便我们更好的为您解决哦（必填）",
				"reserved_contact": "QQ\\电话\\邮箱，方便我们联系（选填）",
				"order_id": 6,
				"question_tw": "黑屏，白屏",
				"reserved_scene_tw": "您具體使用的哪個小程序？在使用中遇到了什麼問題？請具體描述以便我們更好的為您解決哦（必填）",
				"reserved_contact_tw": "QQ\\電話\\郵箱，方便我們聯系（選填）",
				"selected_default": 0,
				"version": "ge_11.4.0",
				"platform": "gphone",
				"question_type": 306
			}, {
				"id": 307,
				"question": "界面错位",
				"reserved_scene": "您具体使用的哪个小程序？在使用中遇到了什么问题？请具体描述以便我们更好的为您解决哦（必填）",
				"reserved_contact": "QQ\\电话\\邮箱，方便我们联系（选填）",
				"order_id": 7,
				"question_tw": "界面錯位",
				"reserved_scene_tw": "您具體使用的哪個小程序？在使用中遇到了什麼問題？請具體描述以便我們更好的為您解決哦（必填）",
				"reserved_contact_tw": "QQ\\電話\\郵箱，方便我們聯系（選填）",
				"selected_default": 0,
				"version": "ge_11.4.0",
				"platform": "gphone",
				"question_type": 307
			}, {
				"id": 308,
				"question": "产品建议",
				"reserved_scene": "您具体使用的哪个小程序？在使用中遇到了什么问题？请具体描述以便我们更好的为您解决哦（必填）",
				"reserved_contact": "QQ\\电话\\邮箱，方便我们联系（选填）",
				"order_id": 8,
				"question_tw": "產品建議",
				"reserved_scene_tw": "您具體使用的哪個小程序？在使用中遇到了什麼問題？請具體描述以便我們更好的為您解決哦（必填）",
				"reserved_contact_tw": "QQ\\電話\\郵箱，方便我們聯系（選填）",
				"selected_default": 0,
				"version": "ge_11.4.0",
				"platform": "gphone",
				"question_type": 308
			}],
			"tw_effective": "0"
		}, {
			"typename": "闪退，页面加载等问题",
			"typename_tw": "閃退，頁面加載等問題",
			"help_type": 16,
			"type_order_id": 60,
			"version_type": "ge_7.10",
			"platform_type": "",
			"faqs": [{
				"id": 73,
				"question": "播放时闪退",
				"reserved_scene": "可描述下您出现此问题的详细场景，便于我们更好地为您解决问题哦（必填）",
				"reserved_contact": "QQ\\电话\\邮箱，方便我们联系（选填）",
				"order_id": 1,
				"question_tw": "播放時閃退",
				"reserved_scene_tw": "可描述下您出現此問題的詳細場景，便于我們更好地爲您解決問題哦（必填）",
				"reserved_contact_tw": "QQ\\電話\\郵箱，方便我們聯系（選填）",
				"selected_default": 1,
				"version": "ge_7.10",
				"platform": "gphone",
				"question_type": 73
			}, {
				"id": 74,
				"question": "启动客户端闪退",
				"reserved_scene": "可描述下您出现此问题的详细场景，便于我们更好地为您解决问题哦（必填）",
				"reserved_contact": "QQ\\电话\\邮箱，方便我们联系（选填）",
				"order_id": 2,
				"question_tw": "啓動客戶端閃退",
				"reserved_scene_tw": "可描述下您出現此問題的詳細場景，便于我們更好地爲您解決問題哦（必填）",
				"reserved_contact_tw": "QQ\\電話\\郵箱，方便我們聯系（選填）",
				"selected_default": 0,
				"version": "ge_7.10",
				"platform": "gphone",
				"question_type": 74
			}, {
				"id": 75,
				"question": "程序无响应闪退",
				"reserved_scene": "可描述下您出现此问题的详细场景，便于我们更好地为您解决问题哦（必填）",
				"reserved_contact": "QQ\\电话\\邮箱，方便我们联系（选填）",
				"order_id": 3,
				"question_tw": "程序無響應閃退",
				"reserved_scene_tw": "可描述下您出現此問題的詳細場景，便于我們更好地爲您解決問題哦（必填）",
				"reserved_contact_tw": "QQ\\電話\\郵箱，方便我們聯系（選填）",
				"selected_default": 0,
				"version": "ge_7.10",
				"platform": "gphone",
				"question_type": 75
			}, {
				"id": 76,
				"question": "页面加载失败",
				"reserved_scene": "可描述下您出现此问题的详细场景，便于我们更好地为您解决问题哦（必填）",
				"reserved_contact": "QQ\\电话\\邮箱，方便我们联系（选填）",
				"order_id": 4,
				"question_tw": "頁面加載失敗",
				"reserved_scene_tw": "可描述下您出現此問題的詳細場景，便于我們更好地爲您解決問題哦（必填）",
				"reserved_contact_tw": "QQ\\電話\\郵箱，方便我們聯系（選填）",
				"selected_default": 0,
				"version": "ge_7.10",
				"platform": "gphone",
				"question_type": 76
			}, {
				"id": 77,
				"question": "页面图片无法正常显示",
				"reserved_scene": "可描述下您出现此问题的详细场景，便于我们更好地为您解决问题哦（必填）",
				"reserved_contact": "QQ\\电话\\邮箱，方便我们联系（选填）",
				"order_id": 5,
				"question_tw": "頁面圖片無法正常顯示",
				"reserved_scene_tw": "可描述下您出現此問題的詳細場景，便于我們更好地爲您解決問題哦（必填）",
				"reserved_contact_tw": "QQ\\電話\\郵箱，方便我們聯系（選填）",
				"selected_default": 0,
				"version": "ge_7.10",
				"platform": "gphone",
				"question_type": 77
			}, {
				"id": 78,
				"question": "其他",
				"reserved_scene": "可描述下您出现此问题的详细场景，便于我们更好地为您解决问题哦（必填）",
				"reserved_contact": "QQ\\电话\\邮箱，方便我们联系（选填）",
				"order_id": 6,
				"question_tw": "其他",
				"reserved_scene_tw": "可描述下您出現此問題的詳細場景，便于我們更好地爲您解決問題哦（必填）",
				"reserved_contact_tw": "QQ\\電話\\郵箱，方便我們聯系（選填）",
				"selected_default": 0,
				"version": "ge_7.10",
				"platform": "gphone",
				"question_type": 78
			}],
			"tw_effective": "1"
		}, {
			"typename": "内容问题",
			"typename_tw": "內容問題",
			"help_type": 17,
			"type_order_id": 70,
			"version_type": "ge_7.10",
			"platform_type": "",
			"faqs": [{
				"id": 79,
				"question": "缺少视频",
				"reserved_scene": "具体是哪个视频呢？提供视频信息，便于我们更好地为您解决问题哦（必填）",
				"reserved_contact": "QQ\\电话\\邮箱，方便我们联系（选填）",
				"order_id": 1,
				"question_tw": "缺少視頻",
				"reserved_scene_tw": "具體是哪個視頻呢？提供視頻信息，便于我們更好地爲您解決問題哦（必填）",
				"reserved_contact_tw": "QQ\\電話\\郵箱，方便我們聯系（選填）",
				"selected_default": 1,
				"version": "ge_7.10",
				"platform": "gphone",
				"question_type": 79
			}, {
				"id": 80,
				"question": "字幕错误",
				"reserved_scene": "具体是哪个视频呢？提供视频信息，便于我们更好地为您解决问题哦（必填）",
				"reserved_contact": "QQ\\电话\\邮箱，方便我们联系（选填）",
				"order_id": 2,
				"question_tw": "字幕錯誤",
				"reserved_scene_tw": "具體是哪個視頻呢？提供視頻信息，便于我們更好地爲您解決問題哦（必填）",
				"reserved_contact_tw": "QQ\\電話\\郵箱，方便我們聯系（選填）",
				"selected_default": 0,
				"version": "ge_7.10",
				"platform": "gphone",
				"question_type": 80
			}, {
				"id": 81,
				"question": "视频更新不及时",
				"reserved_scene": "具体是哪个视频呢？提供视频信息，便于我们更好地为您解决问题哦（必填）",
				"reserved_contact": "QQ\\电话\\邮箱，方便我们联系（选填）",
				"order_id": 3,
				"question_tw": "視頻更新不及時",
				"reserved_scene_tw": "具體是哪個視頻呢？提供視頻信息，便于我們更好地爲您解決問題哦（必填）",
				"reserved_contact_tw": "QQ\\電話\\郵箱，方便我們聯系（選填）",
				"selected_default": 0,
				"version": "ge_7.10",
				"platform": "gphone",
				"question_type": 81
			}, {
				"id": 82,
				"question": "其他",
				"reserved_scene": "具体是哪个视频呢？提供视频信息，便于我们更好地为您解决问题哦（必填）",
				"reserved_contact": "QQ\\电话\\邮箱，方便我们联系（选填）",
				"order_id": 4,
				"question_tw": "其他",
				"reserved_scene_tw": "具體是哪個視頻呢？提供視頻信息，便于我們更好地爲您解決問題哦（必填）",
				"reserved_contact_tw": "QQ\\電話\\郵箱，方便我們聯系（選填）",
				"selected_default": 0,
				"version": "ge_7.10",
				"platform": "gphone",
				"question_type": 82
			}],
			"tw_effective": "1"
		}, {
			"typename": "投屏问题",
			"typename_tw": "投屏問題",
			"help_type": 18,
			"type_order_id": 80,
			"version_type": "ge_7.10",
			"platform_type": "",
			"faqs": [{
				"id": 199,
				"question": "不显示投屏按钮",
				"reserved_scene": "您播放的是哪个视频？请您拍摄并上传投屏设备的品牌型号，描述出现此问题的具体场景，会更有助于为您解决问题哦 ",
				"reserved_contact": "QQ\\电话\\邮箱，方便我们联系（选填）",
				"order_id": 1,
				"question_tw": "不顯示投屏按鈕",
				"reserved_scene_tw": "您播放的是哪個視頻？請您拍攝並上傳投屏設備的品牌型號，描述出現此問題的具體場景，會更有助於為您解決問題哦",
				"reserved_contact_tw": "QQ\\電話\\郵箱，方便我們聯系（選填）",
				"selected_default": 1,
				"version": "ge_9.12",
				"platform": "gphone",
				"question_type": 199
			}, {
				"id": 200,
				"question": "搜索不到投屏设备",
				"reserved_scene": "请确认您的设备是否支持DLNA或AirPlay协议；您的手机和设备是否连接在同一个WiFi下；若无上述问题，请您拍摄并上传投屏设备的品牌型号，会更有助于为您解决问题哦",
				"reserved_contact": "QQ\\电话\\邮箱，方便我们联系（选填）",
				"order_id": 2,
				"question_tw": "搜索不到投屏設備",
				"reserved_scene_tw": "請確認您的設備是否支持DLNA或AirPlay協議；您的手機和設備是否連接在同壹個WiFi下；若無上述問題，請您拍攝並上傳投屏設備的品牌型號，會更有助於為您解決問題哦",
				"reserved_contact_tw": "QQ\\電話\\郵箱，方便我們聯系（選填）",
				"selected_default": 0,
				"version": "ge_9.12",
				"platform": "gphone",
				"question_type": 200
			}, {
				"id": 201,
				"question": "投屏设备连接失败",
				"reserved_scene": "请您拍摄并上传投屏设备的品牌型号，描述出现此问题的具体场景，会更有助于为您解决问题哦 ",
				"reserved_contact": "QQ\\电话\\邮箱，方便我们联系（选填）",
				"order_id": 3,
				"question_tw": "投屏設備連接失敗",
				"reserved_scene_tw": "請您拍攝並上傳投屏設備的品牌型號，描述出現此問題的具體場景，會更有助於為您解決問題哦",
				"reserved_contact_tw": "QQ\\電話\\郵箱，方便我們聯系（選填）",
				"selected_default": 0,
				"version": "ge_9.12",
				"platform": "gphone",
				"question_type": 201
			}, {
				"id": 202,
				"question": "投屏设备连接成功，但是播放失败",
				"reserved_scene": "您播放的是哪个视频？请您拍摄并上传投屏设备的品牌型号，描述出现此问题的具体场景，会更有助于为您解决问题哦",
				"reserved_contact": "QQ\\电话\\邮箱，方便我们联系（选填）",
				"order_id": 4,
				"question_tw": "投屏設備連接成功，但是播放失敗",
				"reserved_scene_tw": "您播放的是哪個視頻？請您拍攝並上傳投屏設備的品牌型號，描述出現此問題的具體場景，會更有助於為您解決問題哦",
				"reserved_contact_tw": "QQ\\電話\\郵箱，方便我們聯系（選填）",
				"selected_default": 0,
				"version": "ge_9.12",
				"platform": "gphone",
				"question_type": 202
			}, {
				"id": 203,
				"question": "无法切换清晰度、切集或快进快退",
				"reserved_scene": "请您拍摄并上传投屏设备的品牌型号，描述出现此问题的具体场景，会更有助于为您解决问题哦",
				"reserved_contact": "QQ\\电话\\邮箱，方便我们联系（选填）",
				"order_id": 5,
				"question_tw": "無法切換清晰度、切集或快進快退",
				"reserved_scene_tw": "請您拍攝並上傳投屏設備的品牌型號，描述出現此問題的具體場景，會更有助於為您解決問題哦",
				"reserved_contact_tw": "QQ\\電話\\郵箱，方便我們聯系（選填）",
				"selected_default": 0,
				"version": "ge_9.12",
				"platform": "gphone",
				"question_type": 203
			}, {
				"id": 204,
				"question": "其他",
				"reserved_scene": "请您拍摄并上传投屏设备的品牌型号，描述出现此问题的具体场景，会更有助于为您解决问题哦",
				"reserved_contact": "QQ\\电话\\邮箱，方便我们联系（选填）",
				"order_id": 6,
				"question_tw": "其他",
				"reserved_scene_tw": "請您拍攝並上傳投屏設備的品牌型號，描述出現此問題的具體場景，會更有助於為您解決問題哦",
				"reserved_contact_tw": "QQ\\電話\\郵箱，方便我們聯系（選填）",
				"selected_default": 0,
				"version": "ge_9.12",
				"platform": "gphone",
				"question_type": 204
			}],
			"tw_effective": "1"
		}, {
			"typename": "上传发布问题",
			"typename_tw": "上傳發布問題",
			"help_type": 21,
			"type_order_id": 90,
			"version_type": "ge_8.7",
			"platform_type": "",
			"faqs": [{
				"id": 2101,
				"question": "图片上传或发布失败",
				"reserved_scene": "可描述下您出现此问题的详细场景，便于我们更好地为您解决问题哦（必填）",
				"reserved_contact": "QQ\\电话\\邮箱，方便我们联系（选填）",
				"order_id": 1,
				"question_tw": "圖片上傳或發布失敗",
				"reserved_scene_tw": "可描述下您出現此問題的詳細場景，便于我們更好地爲您解決問題哦（必填）",
				"reserved_contact_tw": "QQ\\電話\\郵箱，方便我們聯系（選填）",
				"selected_default": 1,
				"version": "ge_8.7",
				"platform": "gphone",
				"question_type": 2101
			}, {
				"id": 2102,
				"question": "视频上传达到最大上传限额",
				"reserved_scene": "可描述下您出现此问题的详细场景，便于我们更好地为您解决问题哦（必填）",
				"reserved_contact": "QQ\\电话\\邮箱，方便我们联系（选填）",
				"order_id": 2,
				"question_tw": "視頻上傳達到最大上傳限額",
				"reserved_scene_tw": "可描述下您出現此問題的詳細場景，便于我們更好地爲您解決問題哦（必填）",
				"reserved_contact_tw": "QQ\\電話\\郵箱，方便我們聯系（選填）",
				"selected_default": 0,
				"version": "ge_8.7",
				"platform": "gphone",
				"question_type": 2102
			}, {
				"id": 2103,
				"question": "视频上传失败",
				"reserved_scene": "可描述下您出现此问题的详细场景，便于我们更好地为您解决问题哦（必填）",
				"reserved_contact": "QQ\\电话\\邮箱，方便我们联系（选填）",
				"order_id": 3,
				"question_tw": "視頻上傳失敗",
				"reserved_scene_tw": "可描述下您出現此問題的詳細場景，便于我們更好地爲您解決問題哦（必填）",
				"reserved_contact_tw": "QQ\\電話\\郵箱，方便我們聯系（選填）",
				"selected_default": 0,
				"version": "ge_8.7",
				"platform": "gphone",
				"question_type": 2103
			}, {
				"id": 2104,
				"question": "视频上传成功，但发布失败",
				"reserved_scene": "可描述下您出现此问题的详细场景，便于我们更好地为您解决问题哦（必填）",
				"reserved_contact": "QQ\\电话\\邮箱，方便我们联系（选填）",
				"order_id": 4,
				"question_tw": "視頻上傳成功，但發布失敗",
				"reserved_scene_tw": "可描述下您出現此問題的詳細場景，便于我們更好地爲您解決問題哦（必填）",
				"reserved_contact_tw": "QQ\\電話\\郵箱，方便我們聯系（選填）",
				"selected_default": 0,
				"version": "ge_8.7",
				"platform": "gphone",
				"question_type": 2104
			}, {
				"id": 2105,
				"question": "已发布视频无法播放",
				"reserved_scene": "可描述下您出现此问题的详细场景，便于我们更好地为您解决问题哦（必填）",
				"reserved_contact": "QQ\\电话\\邮箱，方便我们联系（选填）",
				"order_id": 5,
				"question_tw": "已發布視頻無法播放",
				"reserved_scene_tw": "可描述下您出現此問題的詳細場景，便于我們更好地爲您解決問題哦（必填）",
				"reserved_contact_tw": "QQ\\電話\\郵箱，方便我們聯系（選填）",
				"selected_default": 0,
				"version": "ge_8.7",
				"platform": "gphone",
				"question_type": 2105
			}, {
				"id": 2106,
				"question": "已发布视频无法评论、点赞或分享",
				"reserved_scene": "可描述下您出现此问题的详细场景，便于我们更好地为您解决问题哦（必填）",
				"reserved_contact": "QQ\\电话\\邮箱，方便我们联系（选填）",
				"order_id": 6,
				"question_tw": "已發布視頻無法評論、點贊或分享",
				"reserved_scene_tw": "可描述下您出現此問題的詳細場景，便于我們更好地爲您解決問題哦（必填）",
				"reserved_contact_tw": "QQ\\電話\\郵箱，方便我們聯系（選填）",
				"selected_default": 0,
				"version": "ge_8.7",
				"platform": "gphone",
				"question_type": 2106
			}, {
				"id": 2107,
				"question": "正常聊天时，图片、语音或视频发送失败",
				"reserved_scene": "可描述下您出现此问题的详细场景，便于我们更好地为您解决问题哦（必填）",
				"reserved_contact": "QQ\\电话\\邮箱，方便我们联系（选填）",
				"order_id": 7,
				"question_tw": "正常聊天時，圖片、語音或視頻發送失敗",
				"reserved_scene_tw": "可描述下您出現此問題的詳細場景，便于我們更好地爲您解決問題哦（必填）",
				"reserved_contact_tw": "QQ\\電話\\郵箱，方便我們聯系（選填）",
				"selected_default": 0,
				"version": "ge_8.7",
				"platform": "gphone",
				"question_type": 2107
			}, {
				"id": 2108,
				"question": "其他",
				"reserved_scene": "可描述下您出现此问题的详细场景，便于我们更好地为您解决问题哦（必填）",
				"reserved_contact": "QQ\\电话\\邮箱，方便我们联系（选填）",
				"order_id": 8,
				"question_tw": "其他",
				"reserved_scene_tw": "可描述下您出現此問題的詳細場景，便于我們更好地爲您解決問題哦（必填）",
				"reserved_contact_tw": "QQ\\電話\\郵箱，方便我們聯系（選填）",
				"selected_default": 0,
				"version": "ge_8.7",
				"platform": "gphone",
				"question_type": 2108
			}],
			"tw_effective": "1"
		}, {
			"typename": "消息问题",
			"typename_tw": "消息問題",
			"help_type": 25,
			"type_order_id": 95,
			"version_type": "ge_9.11.0",
			"platform_type": "",
			"faqs": [{
				"id": 2501,
				"question": "消息提醒不准确",
				"reserved_scene": "可描述下您出现此问题的详细场景，便于我们更好地为您解决问题哦（必填）",
				"reserved_contact": "QQ\\电话\\邮箱，方便我们联系（选填）",
				"order_id": 1,
				"question_tw": "消息提醒不準確",
				"reserved_scene_tw": "可描述下您出現此問題的詳細場景，便于我們更好地爲您解決問題哦（必填）",
				"reserved_contact_tw": "QQ\\電話\\郵箱，方便我們聯系（選填）",
				"selected_default": 1,
				"version": "ge_9.11.0",
				"platform": "gphone",
				"question_type": 2501
			}, {
				"id": 2502,
				"question": "消息丢失",
				"reserved_scene": "可描述下您出现此问题的详细场景，便于我们更好地为您解决问题哦（必填）",
				"reserved_contact": "QQ\\电话\\邮箱，方便我们联系（选填）",
				"order_id": 2,
				"question_tw": "消息丟失",
				"reserved_scene_tw": "可描述下您出現此問題的詳細場景，便于我們更好地爲您解決問題哦（必填）",
				"reserved_contact_tw": "QQ\\電話\\郵箱，方便我們聯系（選填）",
				"selected_default": 0,
				"version": "ge_9.11.0",
				"platform": "gphone",
				"question_type": 2502
			}, {
				"id": 2503,
				"question": "消息重复",
				"reserved_scene": "可描述下您出现此问题的详细场景，便于我们更好地为您解决问题哦（必填）",
				"reserved_contact": "QQ\\电话\\邮箱，方便我们联系（选填）",
				"order_id": 3,
				"question_tw": "消息重複",
				"reserved_scene_tw": "可描述下您出現此問題的詳細場景，便于我們更好地爲您解決問題哦（必填）",
				"reserved_contact_tw": "QQ\\電話\\郵箱，方便我們聯系（選填）",
				"selected_default": 0,
				"version": "ge_9.11.0",
				"platform": "gphone",
				"question_type": 2503
			}, {
				"id": 2504,
				"question": "其他",
				"reserved_scene": "可描述下您出现此问题的详细场景，便于我们更好地为您解决问题哦（必填）",
				"reserved_contact": "QQ\\电话\\邮箱，方便我们联系（选填）",
				"order_id": 4,
				"question_tw": "其他",
				"reserved_scene_tw": "可描述下您出現此問題的詳細場景，便于我們更好地爲您解決問題哦（必填）",
				"reserved_contact_tw": "QQ\\電話\\郵箱，方便我們聯系（選填）",
				"selected_default": 0,
				"version": "ge_9.11.0",
				"platform": "gphone",
				"question_type": 2504
			}],
			"tw_effective": "0"
		}, {
			"typename": "产品建议",
			"typename_tw": "產品建議",
			"help_type": 19,
			"type_order_id": 100,
			"version_type": "ge_7.10",
			"platform_type": "",
			"faqs": [],
			"reserved_scene": "您有什么好建议呢？欢迎给我们提意见",
			"reserved_contact": "QQ\\电话\\邮箱，方便我们联系（选填）",
			"reserved_scene_tw": "您有什麽好建議呢？歡迎給我們提意見",
			"reserved_contact_tw": "QQ\\電話\\郵箱，方便我們聯系（選填）",
			"tw_effective": "1"
		}, {
			"typename": "弹幕问题",
			"typename_tw": "彈幕問題",
			"help_type": 26,
			"type_order_id": 105,
			"version_type": "ge_10.1.0",
			"platform_type": "",
			"faqs": [{
				"id": 2601,
				"question": "弹幕无法显示",
				"reserved_scene": "每个视频都无法显示吗？请把问题相关的视频界面和标题截屏给我们，便于我们更好地为您解决问题哦（必填）",
				"reserved_contact": "QQ\\电话\\邮箱，方便我们联系（选填）",
				"order_id": 1,
				"question_tw": "彈幕無法顯示",
				"reserved_scene_tw": "每個視頻都無法顯示嗎？請把問題相關的視頻界面和標題截屏給我們，便于我們更好地爲您解決問題哦（必填）",
				"reserved_contact_tw": "QQ\\電話\\郵箱，方便我們聯系（選填）",
				"selected_default": 1,
				"version": "ge_10.1.0",
				"platform": "gphone",
				"question_type": 2601
			}, {
				"id": 2602,
				"question": "弹幕卡顿",
				"reserved_scene": "具体是什么样的卡顿状况呢？请把出问题的视频界面和标题截屏给我们，便于我们更好地为您解决问题哦（必填）",
				"reserved_contact": "QQ\\电话\\邮箱，方便我们联系（选填）",
				"order_id": 2,
				"question_tw": "彈幕卡頓",
				"reserved_scene_tw": "具體是什麼樣的卡頓狀況呢？請把問題相關的視頻界面和標題截屏給我們，便于我們更好地爲您解決問題哦（必填）",
				"reserved_contact_tw": "QQ\\電話\\郵箱，方便我們聯系（選填）",
				"selected_default": 0,
				"version": "ge_10.1.0",
				"platform": "gphone",
				"question_type": 2602
			}, {
				"id": 2603,
				"question": "弹幕重叠",
				"reserved_scene": "每个视频的弹幕都重叠吗？请把问题相关的视频界面和标题截屏给我们，便于我们更好地为您解决问题哦（必填）",
				"reserved_contact": "QQ\\电话\\邮箱，方便我们联系（选填）",
				"order_id": 3,
				"question_tw": "彈幕重疊",
				"reserved_scene_tw": "每個視頻的彈幕都重疊嗎？請把問題相關的視頻界面和標題截屏給我們，便于我們更好地爲您解決問題哦（必填）",
				"reserved_contact_tw": "QQ\\電話\\郵箱，方便我們聯系（選填）",
				"selected_default": 0,
				"version": "ge_10.1.0",
				"platform": "gphone",
				"question_type": 2603
			}, {
				"id": 2604,
				"question": "无法发送弹幕",
				"reserved_scene": "每个视频都无法发送弹幕吗？请把问题相关的视频界面和标题截屏给我们，便于我们更好地为您解决问题哦（必填）",
				"reserved_contact": "QQ\\电话\\邮箱，方便我们联系（选填）",
				"order_id": 4,
				"question_tw": "無法發送彈幕",
				"reserved_scene_tw": "每個視頻都無法發送彈幕嗎？請把問題相關的視頻界面和標題截屏給我們，便于我們更好地爲您解決問題哦（必填）",
				"reserved_contact_tw": "QQ\\電話\\郵箱，方便我們聯系（選填）",
				"selected_default": 0,
				"version": "ge_10.1.0",
				"platform": "gphone",
				"question_type": 2604
			}, {
				"id": 2605,
				"question": "其他",
				"reserved_scene": "可描述下您出现此问题的详细场景，便于我们更好地为您解决问题哦（必填）",
				"reserved_contact": "QQ\\电话\\邮箱，方便我们联系（选填）",
				"order_id": 5,
				"question_tw": "其他",
				"reserved_scene_tw": "可描述下您出現此問題的詳細場景，便于我們更好地爲您解決問題哦（必填）",
				"reserved_contact_tw": "QQ\\電話\\郵箱，方便我們聯系（選填）",
				"selected_default": 0,
				"version": "ge_10.1.0",
				"platform": "gphone",
				"question_type": 2605
			}],
			"tw_effective": "0"
		}, {
			"typename": "其他",
			"typename_tw": "其他",
			"help_type": 20,
			"type_order_id": 110,
			"version_type": "ge_7.10",
			"platform_type": "",
			"faqs": [{
				"id": 88,
				"question": "观看历史部分消失",
				"reserved_scene": "可描述下您出现此问题的详细场景，便于我们更好地为您解决问题哦（必填）",
				"reserved_contact": "QQ\\电话\\邮箱，方便我们联系（选填）",
				"order_id": 1,
				"question_tw": "觀看歷史部分消失",
				"reserved_scene_tw": "可描述下您出現此問題的詳細場景，便于我們更好地爲您解決問題哦（必填）",
				"reserved_contact_tw": "QQ\\電話\\郵箱，方便我們聯系（選填）",
				"selected_default": 1,
				"version": "ge_8.0",
				"platform": "gphone",
				"question_type": 88
			}, {
				"id": 89,
				"question": "无法删除观看历史",
				"reserved_scene": "可描述下您出现此问题的详细场景，便于我们更好地为您解决问题哦（必填）",
				"reserved_contact": "QQ\\电话\\邮箱，方便我们联系（选填）",
				"order_id": 2,
				"question_tw": "無法刪除觀看歷史",
				"reserved_scene_tw": "可描述下您出現此問題的詳細場景，便于我們更好地爲您解決問題哦（必填）",
				"reserved_contact_tw": "QQ\\電話\\郵箱，方便我們聯系（選填）",
				"selected_default": 0,
				"version": "ge_8.0",
				"platform": "gphone",
				"question_type": 89
			}, {
				"id": 90,
				"question": "广告报障",
				"reserved_scene": "可描述下您出现此问题的详细场景，便于我们更好地为您解决问题哦（必填）",
				"reserved_contact": "QQ\\电话\\邮箱，方便我们联系（选填）",
				"order_id": 3,
				"question_tw": "廣告報障",
				"reserved_scene_tw": "可描述下您出現此問題的詳細場景，便于我們更好地爲您解決問題哦（必填）",
				"reserved_contact_tw": "QQ\\電話\\郵箱，方便我們聯系（選填）",
				"selected_default": 0,
				"version": "ge_7.10",
				"platform": "gphone",
				"question_type": 90
			}, {
				"id": 91,
				"question": "零流量传片",
				"reserved_scene": "可描述下您出现此问题的详细场景，便于我们更好地为您解决问题哦（必填）",
				"reserved_contact": "QQ\\电话\\邮箱，方便我们联系（选填）",
				"order_id": 4,
				"question_tw": "零流量傳片",
				"reserved_scene_tw": "可描述下您出現此問題的詳細場景，便于我們更好地爲您解決問題哦（必填）",
				"reserved_contact_tw": "QQ\\電話\\郵箱，方便我們聯系（選填）",
				"selected_default": 0,
				"version": "ge_8.0",
				"platform": "gphone",
				"question_type": 91
			}, {
				"id": 92,
				"question": "其他",
				"reserved_scene": "可描述下您出现此问题的详细场景，便于我们更好地为您解决问题哦（必填）",
				"reserved_contact": "QQ\\电话\\邮箱，方便我们联系（选填）",
				"order_id": 5,
				"question_tw": "其他",
				"reserved_scene_tw": "可描述下您出現此問題的詳細場景，便于我們更好地爲您解決問題哦（必填）",
				"reserved_contact_tw": "QQ\\電話\\郵箱，方便我們聯系（選填）",
				"selected_default": 0,
				"version": "ge_7.10",
				"platform": "gphone",
				"question_type": 92
			}],
			"tw_effective": "1"
		}]
	}
}